Workplace violence has unfortunately become a distressingly common occurrence, affecting employees across various industry sectors.

It encompasses a spectrum of behaviours ranging from physical harm and assaults to harassment and verbal threats, posing severe consequences for both individuals and organisations.

Keep reading as we delve into effective strategies to prevent and manage workplace violence. 

Understanding workplace violence

Workplace violence encompasses any act or threat of physical violence, harassment, intimidation, or disruptive behaviour related to the workplace. It manifests in various forms, including physical violence, verbal abuse, bullying, harassment (including sexual harassment), and psychological abuse. All of this can have profound effects on individuals and the workplace environment. 

Preventing workplace violence

A proactive approach involving both individual and organisational efforts is essential to prevent workplace violence. Here are strategies to create a safer work environment: 

1. Establish a zero-tolerance policy: Clearly communicate a zero-tolerance policy for workplace violence to both the workforce and customers. Emphasise that such behaviour will not be tolerated and enforce consequences. Disseminate a comprehensive policy outlining expected behaviour and consequences for violations.
   
2. Regular risk assessments: Conduct regular risk assessments to evaluate and document the risk of workplace violence. Local and national issues, as well as societal changes, can influence the incidence of violence. Periodically reassess and adapt preventive measures accordingly.
   
3. Create a positive work culture: Foster an environment of open communication, respect, and support among colleagues. Implement programs that promote teamwork, diversity, and inclusivity. Encourage employees to value individual differences, cultivating a sense of belonging and mutual respect.
4. Provide training and education: Conduct regular training sessions to educate employees about recognising early warning signs, conflict resolution, and stress management. Offer specialised training to managers to enhance their skills in identifying and addressing potential issues. Cascade training to all employees for effective event management.
5. Improve security measures: Enhance physical security measures, including security cameras, access controls, and panic buttons. Regularly conduct security audits to identify vulnerabilities and address them promptly. Encourage employees to report suspicious activities and establish protocols for responding to security concerns.
6. Establish reporting procedures: Develop a confidential reporting system accessible to employees, encouraging the reporting of incidents or concerns related to workplace violence. Ensure employees understand the reporting process and the protection measures in place for confidentiality. 

Responding to workplace violence

While prevention is paramount, having a well-defined plan to respond to incidents is equally crucial. Here’s how industry professionals can respond effectively: 

1. Ensure immediate safety: Prioritise the safety of individuals involved in a violent incident. Encourage employees to leave the area if they feel unsafe and seek assistance from security or law enforcement if necessary. Implement emergency response protocols, including evacuation plans and designated safe areas.
2. Report the incident: Promptly report the incident to management or designated authorities, providing all necessary details for investigations. Establish a streamlined reporting process for efficient documentation and tracking of incidents.
3. Provide Support: Offer immediate support and resources to affected individuals, including access to counselling services or employee assistance programs (EAPs). Ensure employees feel supported and know where to seek help if they have experienced or witnessed workplace violence.
4. Investigate and take action: Conduct a thorough investigation to determine the cause and circumstances of the incident. Engage appropriate resources, such as HR professionals or legal advisors, for a fair and impartial investigation. Based on findings, take appropriate disciplinary or legal action against the perpetrator, ensuring a fair and just process. 

Control conflict in the workplace

Workplace violence poses significant risks to the wellbeing and productivity of employees. By implementing preventive measures, fostering a positive work culture, and having a well-defined response plan, organisations can reduce the incidence of workplace violence and mitigate its effects.

Cardinus delivers expert-led conflict management and behaviour profile training. This will help your employees to identify early warning signs of escalating behaviour, increase confidence to influence situations, diffuse aggression and prevent harm. Understanding how to minimise the threat of conflict ensures your employees can work safely, whatever the situation. Get in touch to find out more.